Review of Crystal Quest Sealed Undersink W13 ULTIMATE-Filters 30,000 gallons

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Crystal Quest Sealed Undersink W13 ULTIMATE-Filters 30,000 gallons
By: Crystal Quest Average Rating: 1.5 Total Reviews: 3
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Thinking of buying a Crystal Quest product? Beware!

On: 2009-10-15

Since you will also have to buy filter replacement cartridges from Crystal Quest for the life of the product, consider my review before buying.

Given the choice, I would not buy a Crystal Quest product again. This is due to the fact their Customer Service is terrible! (So is their Shipping Dept and Quality control in my case - kind of scary!) I bought a similar product from them and it was missing parts. I called them and what followed is my worst customer service experience ever. They continuously reneged on promises made to me (4 times in all), giving excuses when I called in (I had to follow up Every time) such as "I asked so and so to call you" or "I was overruled by another dept". In the end I asked for a refund for the system and was promised a return shipping label via email. Surprise, surprise! - it never came.

I am not alone - read other reviews for Crystal Quest products.

Good until it burst

On: 2008-09-12

I installed this undersink unit myself and after 2 months of working well and providing filtered water, the canister burst off its threaded seems. The burst happened during the night causing significant water damage to a newly remodeled kitchen. When I called Crystal Quest I felt I was really getting the run around. There were multiple calls in which I was told I would be called back, yet return calls were never made. They also kept telling me emails were sent that did not arrive. It turns out they sent to the wrong address despite the fact that I had emailed them first. Each time I was given a different reason why I could not make a claim. They kept repeating that the failure was due to not having the unit installed professionally but could not explain how a professional installation would make any difference in the canister itself bursting off its housing. I finally got a service rep (that seemed to know what she was talking about) that explained that a pressure surge was to blame (though I had the pressure checked and it was below the 100PSI limit established int their literature). They finally agreed to a refund but never once entertained the idea that their product could have been faulty in any way.

Check their online policy very closely before buying. In my opinion, they do not seem to be standing behind their product.

Smelly carbon block filter

On: 2008-08-18

This filter unit install easily under the sink but came with the wrong second filter (sediment). Once I received the correct carbon block filter the water began to have a very sour taste and odor. Crystal Quest recommended a particular flushing method that involves two sessions 24 hours apart but this failed to correct the foul odor. Its difficult to understand how a carbon filter can cause such a bad taste to water. I will be returning it for a refund, moving on to a different companys under sink filter.

Two stars because of the helpfulness of the Crystal Quest support people. Hopefully the company will get a handle on this problem in the near future.